Terms & Conditions

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For Private Catering & Conferences:

We require a 50% non-refundable deposit to confirm the booking and the balance to be paid at least 10 days prior to the function.

For orders less than $550 + gst & delivery we require full payment to confirm the booking.

We do not take credit cards, we will invoice you.

Any quote given is only valid for 1 month.    


For Corporate Orders:                                                                                                                      

 For orders less than $1,000 + gst & delivery, we require full payment to confirm the booking, unless alternative arrangements have been made prior to the function.

For orders more than $1,000 + gst and delivery, we require a 50% non-refundable deposit and the full balance to be paid by the dated stated on the invoice, unless alternative arrangements have been made prior to the function.

We do not take credit cards, we will invoice you.

Any quote given is only valid for 1 month.


For Both Corporate and Private Functions:

Any alteration to the order must be made at least 3 business days prior to the function or delivery

Deductions cannot be less than 50% of the original invoice. If it is less then 50% of the original invoice, we can cancel the booking .

Any platters, bowls, ramekins, baskets, cloths etc lost or broken must be paid for by the client, i.e.: the person or company being invoiced

A receipt of payment can be emailed on request

If delivery is delayed due to unforeseen circumstances eg: traffic delay due to an accident or weather conditions etc…. we  are not liable  and no refund or discount will be given…..

We take no responsibility once the food has been delivered, although we will advise if the platters, canapes etc need to be refrigerated

All platters etc will be collected by Tall Poppies Catering Company Ltd.  However, on the occasion that these items cannot be left at the venue, we will arrange to collect the items from the client.

A cleaning charge will apply if items are not rinsed for collection.  This charge starts at $30+gst and increases to $120+gst for larger orders. The cleaning charge applied is at the discretion of Tall Poppies Catering Company Ltd.

All our products are subject to availability

All our prices are GST exclusive


Dietary Requirements:

Dietary Requirements can be catered to by prior arrangement… & will be plated separately. Labels will be supplied where applicable.

We can cater for Gluten Free, Vegetarian, Nut Free, Vegan & Dairy Free

Please note that for our High Tea Menus it is virtually impossible to do Dairy Free.

Although every effort is made to keep your order free from contaminants such as gluten, nuts, fish, eggs and soy, all our food is made in a facility that contains these ingredients.

If you have a guest with a serious food allergy, we suggest they bring their own meal….


Left-Over Food & Beverages:

All left over food will be thrown out unless the client specifies that they want it saved - in which case the client is responsible for providing containers to pack the food and & they must  pack it themselves….

Any Beverages  left over are the responsibility of the client to arrange for them to be taken away….


Staffing for Events:

We recommend a number of hospitality agencies to staff functions.   On the very rare occasion that some staff are unable to work due to sickness or  travel complications etc every effot will be made to replace them, but we are not liable if a replacement can’t be found.  Any staff issues must be emailed to the hospitiality agency used.


Delivery & Collection:

If delivery is delayed due to unforseen circumstances e.g. traffic delay due to an accident or weather conditions etc…. we are not liable and no refund or discount will be given.

We take no responsibility once the food has been delivered, although we will advise if the platter, canapés etc need to be refrigerated.

All Platters will be collected by Tall Poppies Catering Company Ltd.

However, on the occasion that these items cannot be left at the venue, we will arrange to collect then from the client.

A cleaning charge will apply if items are not rinsed for collection. This charge starts at $30 + gst and increases to $120 + gst for larger orders. The cleaning charge applied is at the discretion of Tall Poppies Catering Company Ltd.

All equipment is the responsibility of the client until it is collected.

All our products are subject to availability

All our prices are GST exclusive


Tall Poppies Catering Co prides itself on its food & the manner in which it is delivered. Should you be dissatisfied with something we will address your concerns to ensure a positive outcome. However, the invoice must be paid in full and any disputes will be settled once any equipment etc has been collected and any additional payment has cleared.



Equipment Bond:

We charge a 25% Equipment Bond, which is refunded after collection….

For large orders, everything will be checked once back at the kitchen, as it is too time consuming to onsite….

If items are missing or broken, we will either charge a $2.50 per kilometre second collection fee or we will charge the client for the items to be replaced.

The choice of action is of the description of Tall Poppies Catering Co…

We will then keep the equipment bond & charge the difference to the client.

A minimum Equipment Bond of $50 gst will be charged to orders under $250.00+gst….

All High Tea Equipment is required to be rinsed & wrapped & placed back into the boxes it came out of - this is to ensure there are no breakages on collection or transport back to our kitchen. Failure to do this will result in loss of the Equipment Bond.

We prde ourselves on the quality of the Equipment, Platters, Stands, China, Silverware etc that we use & expect our clients to treat it with respect….


Cancellations:

If your function is cancelled we require at least 72 hours notice and we require the notification of cancellation either by letter or email

Full payment of the original invoice will be required to be paid if the cancellation is made 5 business days or less before the scheduled delivery time.

Tall Poppies has the right to cancel any function at any time if necessary…..


Late Payment Fees:

Your expectation as the client,  is that we will deliver your order on time, so our only expectation as the supplier,  is that you pay on time - fairs fair….

Payments made 7 days after the date stated on the invoice will be deemed overdue and will incur an initial $75 administration fee ….

Payments made more than  7 days of the date on the invoice will incur  5% interest each 30 days &  the $75 administration fee every 7 days till the overdue invoice is paid. 

Any discount that has been given will be revoked.

These fees have been validated by the Commerce Commission.



High Teas Breakages:

Any items broken must be keep for us to collect, so we can give an accurate replacement cost - if an item is not kept, the replacement cost will be $80.00 + gst. 

Any items lost, broken or chipped  incur the following replacement costs:

Any individual item from a Trio - cup, saucer or side plate  - a minimum o f $25.00 + gst (depending on the style broken)

Any individual item from a Tennis Set - cup or plate - a minimum of  $55.00 + gst (depending o the style broken)

Teapots, Coffee Pots, Milk Jugs and Creamers, Stands & Cake Plates - price of replacement depends on the item damaged, broken or lost

Silver cake forks or teaspoons - $10.00 + gst each


By confirming your order with Tall Poppies Catering Company Ltd, the client agrees to these Terms and Conditions

Jillian Maskill 2012